Your privacy is extremely important to us so we want you to know exactly what kind of information we collect about you and how we use it.
We've set out all the details below.
Please take the time to read and understand this policy.
How we collect your personal information?
Your Personal Data
We may collect, store, and use the following categories of personal information about you:
Title, first name, last name, username or similar identifier, date of birth and gender.
Billing address, delivery address, email address and telephone numbers.
Bank account and payment card details.
Details about payments to and from you and other details of products and services you have purchased from us. These include:
Your preferences in receiving marketing from us, our third parties, and your communication preferences.
How we will use information about you?
We will only use your personal information when the law allows us to. We will use your personal information in the following circumstances:
Disclosure of Personal Data
On occasion we may have to share your personal data with the parties set out below for the purposes set out.
A lot of the information we receive reaches us electronically, originating from your devices, and is then transmitted by your relevant telecoms network provider.
Where it's within our control, we put measures in place to ensure this 'in flight' data is as secure as it possibly can be.
Once it arrives at SRI Cleaning services, you can be sure we take the security of your information very seriously.
We use appropriate procedures and technical security measures (including encryption) to safeguard your information.
If you have any concerns about the security of your own personal computers and mobile devices, we suggest you read the advice of ‘Get Safe Online’, which can be accessed here.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
After that we will either delete it or anonymise it so that it cannot be linked back to you.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
SRI oversees compliance with this privacy notice. If you have any questions or concerns about this Privacy Notice, please contact SRI on 01773 688 146. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO) https://ico.org.uk/, the UK supervisory authority for data protection issues.