Privacy Policy

Your privacy is extremely important to us so we want you to know exactly what kind of information we collect about you and how we use it. 


We've set out all the details below. 


Please take the time to read and understand this policy.


How we collect your personal information?


  • pay  for goods and services; 
  • speak to or contact customer services; 
  • ordering our products or services; 
  • subscribe to our service or publications; 
  • request marketing to be sent to you; 
  • enter a competition, promotion or survey; 
  • give us some feedback; 
  • by filling in forms, for example when you sign up to offers, news or a competition; 
  • by sending us emails; 
  • by adding posts, reviews and other comments to any of our websites or other community forums; 
  • by liking or disliking our offers; 
  • by interacting with us on social media platforms such as Facebook or Twitter etc; 
  • by talking to us over the telephone. For example, when enquiring about a service or making a complaint; 
  • by using SRI Cleaning Services partners and affiliated services.


Your Personal Data


We may collect, store, and use the following categories of personal information about you: 

Identity Data

Title, first name, last name, username or similar identifier, date of birth and gender.  

Contact Data

Billing address, delivery address, email address and telephone numbers. 

Financial Data

Bank account and payment card details. 

Transaction Data

Details about payments to and from you and other details of products and services you have purchased from us. These include: 

  • the time, date and location of purchase; 
  • the products and services you buy from us; 
  • any relevant delivery address; 
  • any vouchers, coupons or other alternative means of payment you may use, as well as relevant payment cards such as a credit or debit card.

Technical Data

  • information where you came to our site from, and where you went when you left it;

Usage Data

  • Information about how you use our website, products and services; 


Marketing and Communications Data

Your preferences in receiving marketing from us, our third parties, and your communication preferences. 




How we will use information about you?


We will only use your personal information when the law allows us to. We will use your personal information in the following circumstances: 

  • When you consent to us doing so; 
  • Where we need to perform the contract we have entered into with you; 
  • Where we need to comply with a legal obligation; 
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Disclosure of Personal Data


On occasion we may have to share your personal data with the parties set out below for the purposes set out. 


External Third Parties

  • Service providers: acting as processors based within the EEA who provide IT and system administration services.
  • Professional advisers: acting as processors or joint controllers including lawyers, bankers, auditors and insurers based within the EEA who provide consultancy, banking, legal, insurance and professional service providers.
  • HM Revenue & Customs, regulators and other authorities: acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances. 
  • Other people who help us provide our websites, mobile apps and related services to you: They include information technology experts who design and host our websites, and payment services companies that make it easy for you to use your credit or payment cards with us. Other examples include market research companies, marketing, advertising, design and PR organisations and general service companies such as printers, mailing houses and form-scanning service providers.
  • Our insurers and insurance brokers: who provide us with comprehensive cover against the risks of running a business ours. (They may keep this information for the purpose of ongoing risk assessment and insurance broking and underwriting services.)
  • Rewards companies: which you have signed up to, in order for you to receive the rewards and benefits they offer when you shop with us. (They may keep this information)
  • The Police, local authorities, Her Majesty’s Revenue and Customs (HMRC), the courts and any other government authority: if they ask us to do so (but only if us doing so is lawful).
  • Other people who make a ‘subject access request': where we are required to do so by law. 
  • We may also share the information we collect where we are legally obliged to do so, e.g. to comply with a court order. 
  • Social media, blogs, reviews, etc. 


Data Security


A lot of the information we receive reaches us electronically, originating from your devices, and is then transmitted by your relevant telecoms network provider.

Where it's within our control, we put measures in place to ensure this 'in flight' data is as secure as it possibly can be.

Once it arrives at SRI Cleaning services, you can be sure we take the security of your information very seriously.

We use appropriate procedures and technical security measures (including encryption) to safeguard your information.

 
If you have any concerns about the security of your own personal computers and mobile devices, we suggest you read the advice of ‘Get Safe Online’, which can be accessed here


How long do we keep your information for?


To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
 

After that we will either delete it or anonymise it so that it cannot be linked back to you.
 

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. 

In some circumstances you can ask us to delete your data: see Request erasure below for further information. 


Your rights in connection with personal information


Under certain circumstances, by law you have the right to: 

  • Request access: To your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
    • No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
    • What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
    • Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 
  • Request access: Of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. We may need to verify the accuracy of any new data you provide to us.
  • Request erasure: Of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 
  • Object to processing: Of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which means we can continue to process your personal information.
  • Request the restriction of processing: Of your personal information. This enables you to ask us to suspend the processing of your personal data in the following scenarios: 
    • (a) if you want us to establish the data's accuracy; 
    • (b) where our use of the data is unlawful but you do not want us to erase it; 
    • (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or 
    • (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 
  • Request the transfer: Of your personal information to another party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 
  • Right to withdraw consent at any time: Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Fees for excessive or unreasonable requests

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. 

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. 


Data Protection


SRI oversees compliance with this privacy notice. If you have any questions or concerns about this Privacy Notice, please contact SRI on 01773 688 146. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO) https://ico.org.uk/, the UK supervisory authority for data protection issues. 


Changes to this privacy policy


We reserve the right to update this Privacy Policy at any time, and we will provide you with a new Privacy Policy when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.   

If you have any questions about this Privacy Policy, please contact the Data Protection Office 01773688146.